If Modula Pro doesn’t work on your site and our support team can’t fix it, you can ask for a refund. You have 14 days from the day you buy your plan.
The full terms are in the Refund Policy of our Terms of Service. Here is what they mean in practice.
When you can get a refund
We consider a refund when all of these are true:
- You bought the plan less than 14 days ago.
- You can’t install Modula properly or get it to do its basic job.
- You have already tried to solve the problem with our support team.
Refunds are at our discretion, which means we decide each case. We keep a $5 fee from every refund. The fee covers payment processing costs that we can’t get back.
When we can’t refund
Some purchases and problems don’t qualify for a refund:
- Purchases made more than 14 days ago.
- Lifetime licenses.
- Renewal payments.
- Problems caused by other plugins, themes or software.
- Repeat refund requests. Customers who have bought and asked for refunds several times may no longer qualify.
Ask for a refund
If your purchase meets the terms, write to us and we will start with the problem itself.
- Write to us through the contact form. Use the email address you used for the purchase.
- Tell us what isn’t working or why you are unhappy with Modula. We will try to fix it first. See Getting support for Modula.
- If we can’t solve it and your purchase meets the terms above, we process the refund.
Renewals and cancelling
All our plans except the lifetime ones are yearly subscriptions. They renew automatically on the anniversary of your purchase. A renewal costs the full published price, without any discount you had the first time.
Renewal payments aren’t refunded. So if you don’t want to continue, cancel before the renewal date.
- To see when your next payment is due, read How to check your next renewal date.
- To cancel, use your account on our website or ask us to do it. The steps are in Manage your Modula subscription.
When you cancel, your license stays valid until the end of the year you paid for. After that you no longer get updates, support or the Pro extensions. Plans and prices are on the pricing page.